Privacy Policy

Last Updated: July 2, 2026

Welcome to Scoop Queen LLC (“we,” “our,” or “us”). We operate the website located at tryscoopqueen.com (the “Site”) and provide professional pet waste removal and related yard sanitation services (the “Services”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, sign up for our recurring subscription plans, or interact with our services.

By accessing our Site or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site or Services.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). We collect this information in two ways: directly from you when you provide it, and automatically through your interaction with our Site.

A. Information You Provide Voluntarily

Account & Booking Information: When you sign up for a subscription or request a quote, we collect your name, physical service address, billing address, email address, phone number, gate codes or backyard access instructions, and details about your pets (number of dogs, breed, and temperament).
Payment Information: Payment processing is handled securely through our third-party payment gateways (such as Stripe, Sweep&Go, or Jobber). We do not directly store or record your full credit card numbers or financial account credentials on our servers.

B. Information Collected Automatically

Device and Usage Data: When you visit our Site, we automatically collect details about your device, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies and Tracking: We use standard cookies and similar tracking technologies to optimize your online booking experience, remember your preferences, and track the effectiveness of our local marketing campaigns.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to operate our business efficiently and provide a premium service experience. Specifically, we use your data to:

Route, schedule, and perform our backyard sanitation and scooping services at your physical address.
Process your monthly recurring subscription payments securely upfront.
Send automated transactional notifications, including SMS text alerts when our technician is on the way to your home, when your gate is securely locked, or invoicing receipts.
Improve our Site’s user interface and online booking system.
Comply with local Florida business regulations, tax reporting, and legal obligations.

3. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted partners necessary to run our day-to-day operations:

Service Providers: We share your information with software providers who handle our route optimization, customer relationship management (CRM), and credit card billing (e.g., Jobber, Sweep&Go, Stripe). These parties are legally obligated to protect your data.
Legal & Safety Compliance: We may disclose your information if required by law, court order, or to protect the safety, property, or rights of Scoop Queen LLC, our technicians, or our customers (such as reporting an aggressive animal incident).

4. TEXT MESSAGE (SMS) COMMUNICATIONS

By providing your mobile phone number on our website or booking portal, you explicitly consent to receive automated text messages from Scoop Queen LLC regarding your scheduled service days, technician arrivals, and billing updates.

Opt-Out: You can opt-out of receiving SMS messages at any time by replying "STOP" to any text message received from us.
Please note: Opting out of SMS messages may impact our ability to safely alert you when a technician is at your gate or when a dog needs to be brought inside.

5. DATA SECURITY

We implement industry-standard physical, electronic, and managerial security measures to protect your personal information from unauthorized access, loss, or alteration. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. YOUR PRIVACY RIGHTS

Depending on your preferences, you have the right to:

Access, update, or correct the contact info, gate codes, and pet details in your online customer portal at any time.
Request that we delete your customer profile and personal history upon the cancellation of your subscription service (subject to our legal and tax record-retention requirements under Florida law).

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any major updates by posting the revised policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your backyard access details are handled, please contact us at:
Email: tryscoopqueen@gmail.com

Phone: (645) 207-1410